Terms & Conditions
PAYMENT DETAILS
Bank Transfers:
Bank account details for transfers:
ACCOUNT NAME: Helen Norris
BSB: 013148
ACCOUNT NO: 594873174
BSB: 013148
ACCOUNT NO: 594873174
FREIGHT DETAILS
Freight charges: $12
Larger orders may incur an additional charge.
For overseas freight please contact us for pricing.
Larger orders may incur an additional charge.
For overseas freight please contact us for pricing.
DELIVERY TIME
For Christmas items please allow 2 weeks.
Other items please allow 4 weeks.
Please note some stock items will be ready for immediate dispatch once payment is received so please check with our staff for product availability.
*No embroidered items ordered after the 5th of December can be guaranteed pre- Christmas delivery.
Other items please allow 4 weeks.
Please note some stock items will be ready for immediate dispatch once payment is received so please check with our staff for product availability.
*No embroidered items ordered after the 5th of December can be guaranteed pre- Christmas delivery.
EXCHANGE & REFUND POLICY
Refunds/exchanges will be accepted if your order is returned within 14 days after receipt of goods, unused, unopened and unwashed. Please attach your invoice copy.
Custom made products are non-refundable and non-returnable. This includes artwork and embroidered items.
Custom made products are non-refundable and non-returnable. This includes artwork and embroidered items.
PRE-PAYMENT
Pre-payment must be received on all goods prior to dispatch.
Please order via our website. You may choose bank transfer or PayPal for payment.
Please order via our website. You may choose bank transfer or PayPal for payment.
STOCK AVAILABILITY
If an item you have chosen is sold out prior to receiving your order, you will be notified immediately of any suitable alternatives. Otherwise you will receive a refund by method of payment.
BACK ORDERS
Whilst every effort will be made to ensure your full order is dispatched sometimes manufacturing delays may mean we will have to break up the shipment of your order. If this happens the remainder of your order will be dispatched within 14 business days from the first dispatchment date.
PLEASE NOTE
Goods will not be dispatched until payment is received.
